Privacy policy

Privacy Policy

This Privacy Policy describes how TVIVA (the "Site", "we", "us", or "our") collects, uses, protects, and discloses your Personal Information when you visit or make a purchase from www.tviva.shop. We operate under strict digital data ethics and align our data practices with international privacy benchmarks, including the Singapore Personal Data Protection Act (PDPA).

1. Categories of Personal Data We Collect

When you interact with our Site, we collect specific classes of data necessary to securely deliver products, complete checkouts, and maintain stable web performance:

  • Device Information: Automatically gathered data including web browser version, public IP address, localized time zone, cookie records, specific web pages viewed, and search phrases utilized to access the Site.
  • Order Information: Voluntarily provided details required to fulfill commerce contracts including your full name, explicit billing address, accurate shipping address for Singapore delivery, secure payment details (credit card tokens), email address, and active telephone number.

2. Practical Application of Your Personal Data

We process your personal information strictly based on lawful business grounds, contract fulfillments, and direct consumer consent:

  • To successfully process authorized payments, arrange international logistics routing, and supply formal invoices or order confirmations.
  • To communicate transparently with you regarding order statuses or transit updates.
  • To actively scan our orders for underlying fraud risks, identity theft, or systemic payment manipulation.
  • To optimize and enhance our web layouts, ensuring standard rendering speeds and error-free browsing experiences.

3. Authorized Third-Party Data Disclosures

We never sell, rent, lease, or barter your private information to external brokers or advertising lists. We share your data exclusively with essential, specialized service providers to execute your direct purchase contract:

  • Shopify: Our secure e-commerce framework provider that hosts our checkout system and data vaults.
  • Logistics Partners: International standard couriers and delivery networks who require your name, address, and phone number to execute parcel drop-off at your Singapore location.
  • Regulatory Frameworks: We may share data if legally obligated to comply with statutory court orders, anti-money laundering regulations, or official government requests.

4. Cookie and Tracking Implementations

TVIVA utilizes essential, functional, and analytical cookies to remember your display preferences, maintain items inside your shopping cart, and evaluate traffic patterns. You maintain the absolute right to modify your web browser preferences to reject or block cookies; however, disabling tracking structures may limit the normal execution of certain automated shopping cart features.

5. Data Retention Safeguards

When you complete a transaction via the Site, we preserve your Order Information inside our historical records for essential accounting, corporate tax compliance, and tracking verification purposes. This data is maintained securely unless you formally submit an explicit request to permanently purge this information from our systems.

6. Minors & Children's Privacy

The Site is not intended for individuals under the age of majority in their respective region or country of residence. We do not knowingly target, market to, or collect personal identifiable data from children or individuals under the age of 18. If you are a parent or legal guardian and believe your child has provided us with Personal Information, please contact us at the email address below to request immediate erasure from our storage servers.

7. Your Privacy Rights

You have the right to access the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or erased. If you wish to exercise these statutory rights, please send a written request to our Data Compliance Officer at info@tviva.shop.

8. Corporate Entity Information

Data control, organizational processing protocols, and consumer privacy safeguards are maintained under the corporate structure of our parent enterprise:

VINS FARM PTY LTD
122 Colebrook Rd,
RICHMOND, TAS, 7025,
Australia