Contact information
Contact Information
At TVIVA, maintaining real-time communication channels and open, authentic access channels is the cornerstone of our merchant integrity. We guarantee that every consumer inquiry, order verification request, or logistics inquiry is reviewed and answered by an authentic support professional within 24 business hours.
1. Immediate Digital Support Desk
For prompt order assistance, technical tracking lookups, or detailed product inquiries, email our core support queue. We monitor this channel systematically throughout the week:
📧 Official Email: info@tviva.shop
2. Direct Telephony Line
To reach our customer services team via voice communication, you can call our active international customer care number:
📞 Telephone Support Number: +61 (489) 914478
3. Legal & Operating Entity Identification
TVIVA is an independent e-commerce brand owned and operated under the strict corporate management of the following entity:
- Corporate Name: VINS FARM PTY LTD
- Australian Company Number (ACN): 697 498 794
- Australian Business Number (ABN): 37 697 498 794
- Corporate Director: BAILEY JAC CHIRCOP
4. Physical Corporate Headquarters Address
All legal notices, statutory documents, and structural business correspondences must be routed to our registered corporate office address:
VINS FARM PTY LTD122 Colebrook Road,
RICHMOND, TAS, 7025,
Australia
5. Core Customer Care Operating Hours
Our dedicated customer support representatives operate within the following standardized business hours to resolve your inquiries:
- Monday through Friday: 9:00 AM to 6:00 PM (SGT - Singapore Standard Time / AEST - Australian Eastern Standard Time)
- Saturday and Sunday: Closed (Inquiries submitted over the weekend are prioritized and answered early Monday morning).