Payment Policy

Payment Policy

TVIVA ensures a fully encrypted, standard, and legally compliant checkout framework. We believe in complete financial truthfulness: the price listed on the product detail screen is the exact price you pay at checkout. There are absolutely no surprise processing fees, automatic markups, or dynamic surcharges added during the purchasing journey.

1. Approved Payment Instruments

We accept a wide spectrum of fully authenticated digital payment instruments to guarantee secure checkout options for our shoppers:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets & Accelerated Gateways: Apple Pay, Google Pay, and Shopify Payments.

All payments must be fully authorized by the respective account holder before operational fulfillment begins. We do not accept Cash on Delivery (COD), personal bank checks, or physical mailed money orders.

2. Transaction Currency & Exchange Information

  • Store Currency: All prices displayed, listed, and computed on TVIVA are denominated exclusively in United States Dollars (USD, $).
  • International Card Fees: If your underlying card or banking account operates in Singapore Dollars (SGD) or another regional currency, your financial institution may assess a minor independent cross-border conversion fee. These separate fees are regulated entirely by your bank's cardholder agreement terms and are not collected or retained by TVIVA.

3. Security Architecture & PCI Compliance

Your transactional peace of mind is paramount. The TVIVA storefront checkout infrastructure is built upon the globally secure Shopify hosting architecture, which is rigorously certified to the PCI-DSS Level 1 Compliant standard. We utilize robust 256-bit Secure Sockets Layer (SSL) encryption to protect data in transit. Your complete 16-digit credit card number is never visible to our staff, never saved on our local servers, and is safely routed into fully automated, encrypted merchant clearing vaults.

4. Legal Billing Details

Upon successful payment confirmation, an itemized digital receipt containing your transactional breakdown will be automatically delivered to your registered email address. The official merchant entity responsible for processing checkout balances on www.tviva.shop is our parent company: VINS FARM PTY LTD (ACN: 697 498 794 / ABN: 37 697 498 794), registered at 122 Colebrook Rd, RICHMOND, TAS, 7025, Australia.